Refund policy

Last updated: November 1, 2026

Returns and exchanges at a glance

  • Country: Canada.
  • We accept returns for both defective and non-defective products, and we accept exchanges.
  • Request a return or exchange within 30 calendar days after delivery.
  • Non-defective products must be in new, unused condition, with their included accessories.
  • Returns are made by mail. A free prepaid return label is included in the package.
  • We do not charge a restocking fee.
  • For an approved return, we initiate the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item.

How to request a return or exchange

  1. Email support@necessairelab.shop within 30 calendar days after delivery. Include your order number, the item, and whether you want a refund or exchange.
  2. Contact us for the return instructions and correct return destination before mailing the parcel. Our store contact address is not automatically the return address.
  3. Pack the item and included accessories securely, use the free prepaid label included in your package, and retain the mailing receipt and tracking number.

Return condition and product problems

For a non-defective return or exchange, the item must be new, unused and undamaged, with its included accessories. If an item arrived damaged, defective, incorrect, incomplete or materially different from its description, contact us and describe the problem. A defect or damage that was present on delivery does not by itself make the item ineligible for a remedy.

Free labels and return costs

A free prepaid return label is included in the package. Eligible return postage is paid by necessairelab, and there is no restocking fee. If the label is missing, damaged or cannot be used, contact us for assistance before paying for return postage yourself.

Exchanges

We accept exchanges. Contact us within the same 30-day window with the item you wish to exchange and your requested replacement. We will confirm the return instructions and replacement availability before you send the item.

Refunds and refund status

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

For a refund-status enquiry, email us with your order number and return tracking number. If the refund has been initiated but is not yet visible, check with your payment provider as well. Do not send full card numbers or security codes by email.

Your legal protections

Mandatory Canadian and provincial consumer protections continue to apply. This policy does not waive cancellation rights, legal guarantees or refund remedies available under applicable law. The voluntary return window and new-condition requirement do not limit mandatory remedies for defective or non-conforming goods.

Contact

Email: support@necessairelab.shop
Telephone: +1 905-376-1546
Store contact address: 2460 Rue Benny Crescent, Montréal, Quebec, H4B 2P9, Canada. Do not mail returns to this address unless we instruct you to do so.

See our Shipping Policy, FAQ and Contact page.